What is PharmZap?

PharmZap enables patients to directly message local pharmacies regarding prescriptions, products or services. With one simple message, you can save time and wasted journeys to pharmacies. No more waiting on the phone and you can message quickly and privately.

The patient app

The app gives users the opportunity to communicate with local pharmacies to help solve everyday queries. Users can search for pharmacies and directly message them regarding products, services or their prescriptions.

  • View opening hours

  • Search for pharmacies

  • Message pharmacies

  • See if your prescription is ready

  • Check stock availability

  • Arrange additional services

PharmZap also has a unique “ZAP!” feature that allows users to send a message to multiple pharmacies at once regarding any question they may have.

If you have run out of a particular medicine, use the "ZAP!" feature to message pharmacies near your location to enquire if the item is available.

Fantastic! I can now send a message to multiple pharmacies at once which saves me so much time when searching for my medicine.
Sophie Bartlett Pharmzap patient user

We know that people are busy. Often due to the high volume of phone calls it can be difficult to get through to your local pharmacy. With PharmZap you will no longer be left “on-hold”, you can send a message to any pharmacy that is present on the app whilst you carry on with your day!

The pharmacy portal

Manage all your enquiries in one place. Our easy to use, hassle-free platform takes control of customer queries giving you more time for the important stuff.

Pharmacists can use the web portal to create a profile of their pharmacy, with images and details of the advanced services they offer.

With our instant messaging tool, solving patients’ pharmaceutical queries has never been easier. Pharmacies can also use ‘canned’ responses which are customisable to save time when replying.

Pharmacies can search through and view lists of messages by using our filters or searching for a keyword. When a message is selected, an overview of the patient and the conversation can be seen at a quick glance with an option to open the conversation and communicate with the patient.

Our platform allows pharmacists to manage, respond and accept queries from the public, saving you time to run the pharmacy.


  • For patients

    Always FREE
    • View opening hours
    • Search for pharmacies
    • Message pharmacies instantly
    • See if your prescription is ready
    • Check stock availability
    • Arrange additional services
    • ZAP! multiple pharmacies
  • FREE up to 100 messages per month
    • Create a profile
    • Promote your business
    • Advertise your business
    • Prioritise work
    • Message patients
    • Provide better care
    • Customise settings
  • then prices from £9.95 Per month unlimited messages
    • Create a profile
    • Promote your business
    • Advertise your business
    • Prioritise work
    • Message patients
    • Provide better care
    • Customise settings

Patient FAQs

Is PharmZap free for patients?

Yes, patients can download and use PharmZap for free.

How do patients access PharmZap?

Patients can download PharmZap for free on their Android (using Google Play) or iOS device (using the Apple App Store).

Can a patient message any pharmacy on the App?


Pharmacy FAQs

Is there a free trial period for new pharmacies?

New pharmacies wishing to join PharmZap will receive a 2 month free trial.

How do I sign up?

Register your interest by providing a few details here.

How do pharmacies access PharmZap?

Pharmacies can access PharmZap through their internet browser, computer, tablet, or mobile phone.

How do pharmacies pay the subscription?

Monthly basis via Direct Debit.

  • Apply to register

    To register your interest in adding your pharmacy to Pharmzap, please fill in the following details and a representive will be in touch.

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  • Your details have been sent

    Thank you for your interest in Pharmzap, a representitive will be in touch.

  • There was a problem

    Unfortunately we were not able to send over your details at this time, please try again later.

Privacy Policy

This website is operated by PharmZap Ltd.

We take your privacy and that of your customers (collectively referred to as “your” and “you” in this policy) very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the information we collect about you
  • what we do with your information, and
  • who your information might be shared with.

Who we are

PharmZap Limited ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998 and the GDPR, (ie we are responsible for, and control the processing of, your personal information).

We have appointed a data protection officer who is responsible for overseeing questions in relation to the privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data protection officer using the details set out below:


What information we collect?

Information provided by you

We may collect information about the business which may include personal information about individuals who work for you and your customers (such as names, addresses, email addresses, telephone numbers, bank account details) when you register with us or purchase services from us or when your customers use the Service. We also may collect personal information when you contact us for support.

Personal information provided by third parties

Occasionally we may receive information about you from other sources which we will add to the information we already hold about you in order to help us to improve or personalise the services we provide to you.

Occasionally we may receive information about you from other sources which we will add to the information we already hold about you in order to help us to improve or personalise the services we provide to you.

Personal information about other individuals (including customers)

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the transfer of his/her personal data abroad; and
  • give consent to the processing of his/her personal information.

Sensitive personal information

We may ask you to provide sensitive personal information or we may have to handle sensitive personal information about your customers, for example, if you purchase our Services, we will collect payment information, such as financial or bank card information, and other information necessary for us to process the transaction. We may ask you to share your precise geolocation so we can customize your experience and increase the accuracy of the Service. Information that is considered sensitive under applicable law will be handled in accordance with such laws. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to:

  • your ethnic origin
  • your political opinions
  • your religious beliefs
  • whether you belong to a trade union
  • your physical or mental health or condition
  • your sexual life, and
  • whether you have committed a criminal offence

We will only collect your sensitive personal information with your explicit consent.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We may use cookies and other similar tracking technologies on our website.

For example, we may monitor how many times you visit the website and where your customers are located using the PharmZap App. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies please see our website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?

We collect information about you so that we can:

  • set your account up and carry out any administration
  • provide messaging services;
  • conduct research, statistical analysis and behavioural analysis;
  • carry out customer profiling;
  • if you agree, let you know about other products or services that may be of interest to you—see 'Marketing’ section below;
  • detect and prevent fraud;
  • do a credit check—see 'Credit checking' section below;
  • customise our website and its content to your particular preferences;
  • notify you of any changes to our website or to our services that may affect you;
  • carry out security vetting; and
  • improve our services;


We would like to send you information by post, email, telephone, text message (SMS) or automated call about our products, services and special offers which may be of interest to you.

Other businesses which we have selected carefully may also send you similar marketing messages, depending on what you agree with us.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you initially sign up to PharmZap or via email if you were not offered this option when you initially signed up.

If you have consented to such receive marketing from us, or other businesses, you can opt out at any time. See 'What rights do you have?’ below for further information.

Who your information might be shared with

We may disclose your personal data to:

  • other companies within our group;
  • our agents and service providers;
  • credit reference agents;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
  • our business partners in accordance with the 'Marketing and opting out' section above.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and user name that are unique to you;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us?’ below)
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us?’ below).
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to contact@pharmzap.com or write to us at PharmZap Ltd, C/O Malcolm Jones & Co, West Hill House, Allerton Hill, Leeds LS7 3QB or call us on 07826925452.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us.

Terms & Conditions

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use standard asp.net authentication cookies on this website to:

  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content and services and to help us better understand our visitor requirements and interests;
  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and which also provides a link to our website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this website cookie policy and our website privacy policy.]

Third-party cookies

We work with third party suppliers who may also set cookies on our website. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

Description of cookies

The table below provides more information about the cookies we use and why:

Name of cookie Owner Purpose for the cookie
.AspNet.ApplicationCookie First Party Authentication
ASP.NET_SessionId First Party Authentication

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.